Shipping Policy

1. Where we ship

We currently ship within India only. International delivery is not available yet — write to the studio if you would like to be told when it opens.

2. Cost

Shipping is free on every order, to every serviceable pin code in India. There is no minimum order value and no handling fee.

3. Dispatch time

• Pieces in the current collection are dispatched in 2–4 working days.
• Custom sizes and colours take 7–12 working days because they are made to order.
• Bulk and wedding orders are scheduled to the agreed date.
• Orders placed on Sunday or a public holiday are processed on the next working day.

4. Delivery time

• Metro cities: usually 3–5 working days after dispatch.
• Rest of India: usually 5–8 working days after dispatch.
• Remote or North-East pin codes can take up to 10 working days.
• These are courier estimates, not guarantees. Weather, strikes and festival volumes can add a few days.

5. Tracking

You receive the tracking link by email as soon as the parcel is picked up, and we send the same link on WhatsApp where we have your number. If tracking has not moved for three days, message us and we will chase the courier.

6. Packaging

Frames and clocks are wrapped in foam, corner-guarded and boxed with a rigid outer layer. Quran boxes and rehels are packed with padding between moving parts. A care card is included in every parcel.

7. Delivery attempts

• Couriers make two or three attempts before returning the parcel to us.
• Please keep the phone number reachable on the delivery day.
• If a parcel is returned as undelivered or refused, we can resend it once you cover the return and re-dispatch cost, or refund the order minus that cost.

8. Damaged parcels

If the outer box is crushed or wet, refuse the delivery if you can, or accept it and photograph the box before opening. Report damage within 48 hours — the process is on our Return & Refund Policy page.

9. Address changes

Write to us as soon as possible. We can change an address before dispatch. After dispatch, the courier may be able to redirect the parcel, but this is not always possible and can add a day or two.

10. Contact

Qadri Market, Kolkata, West Bengal, India.
Email: qadrimarket17@gmail.com