Policies

Return & Refund Policy

Handmade pieces occasionally arrive damaged in transit. Here is exactly what we do about it, and how quickly. Last updated 31 October 2026.

The short version: tell us within 48 hours of delivery, send photographs of the piece and the packaging, and we will replace it or refund it. Custom-size and personalised pieces cannot be returned unless they arrive damaged.

1. What can be returned

  • A piece that arrived broken, cracked, chipped or otherwise damaged in transit.
  • A piece that is not what you ordered — wrong design, wrong size or wrong item.
  • A piece with a manufacturing fault, such as a failed seal or a hanging fixture that will not hold.

2. What cannot be returned

  • Custom-size, custom-colour or personalised pieces, unless they arrive damaged or faulty.
  • Pieces that have been hung, used, cleaned with chemicals or stored in direct sunlight.
  • Pieces damaged after delivery by a drop, incorrect hanging or water.
  • Normal handmade variation — slight differences in resin pattern, gold-leaf placement or texture from the photograph.
  • Orders reported more than 48 hours after delivery.

3. How to start a return

  1. Email qadrimarket17@gmail.com within 48 hours of delivery with your order number.
  2. Attach three photographs: the damage close up, the whole piece, and the outer box with the shipping label visible.
  3. We reply within one working day with a resolution — replacement, repair or refund.
  4. Do not send the piece back before we confirm. Unapproved returns cannot be traced or refunded.

4. Replacements

Where the same design is available, we remake it. Remaking a handmade piece takes 5–10 working days, and we cover the shipping both ways. If the design is sold out or a one-off, we offer a refund or a credit note, your choice.

5. Refunds

  • Approved refunds are processed within 2 working days of approval.
  • The amount reaches your account in 5–7 working days, depending on your bank or payment provider.
  • Refunds go back to the original payment method. For cash on delivery orders, we ask for a UPI ID or bank details.
  • Shipping is free within India, so there is no shipping charge to deduct.

6. Cancellations

You can cancel any order before it is dispatched for a full refund. Once a piece has been packed and handed to the courier, it is treated as a return. Custom and bulk orders cannot be cancelled once production has started.

7. Damaged in transit

Every piece is foam-wrapped and corner-guarded, but glass-like resin can still suffer in transit. Keep the box and all packing material until the claim is closed — the courier may ask to inspect it. Photographs of the packaging are what make a claim possible.

8. Contact

Qadri Market, Kolkata, West Bengal, India.
Email: qadrimarket17@gmail.com